Terms of service

These terms and conditions apply to purchases of products on www.streetammo.dk and www.streetammo.com (the "Website") offered by Streetammo ApS.

Orders placed using bots for special releases are not permitted, and orders placed in this manner will be cancelled.

Order confirmation receipt
When you have ordered an item from us, you will receive a receipt confirming that we have received your order. However, a binding purchase agreement is only concluded once you have received a shipping confirmation email from us.

RETURNS & RIGHT OF WITHDRAWAL

If you need to return an order, simply follow the link here: https://www.streetammo.dk/policies/refund-policy

At Streetammo, we support a greener future, and since we only see returns on 5-8% of the packages we ship, we've chosen not to include a return form and return label in every package, as in most cases they would simply go to waste.

Instead, we offer you the option to request your return form and label by email when needed, to minimize the environmental impact.

You may withdraw from the agreement in accordance with Chapter 4 of the Danish Consumer Contracts Act.

The withdrawal period expires 14 days after the day you received your item, but we offer exchanges and store credit for up to 30 days after the purchase date for items bought at full price.

This means that items purchased at a discount cannot be returned after the 14-day period has passed, but for items purchased at full price, we offer store credit or exchange for up to 30 days after the purchase date.

The deadline is generally calculated from the day you received the item. If the deadline falls on a public holiday, Saturday, Constitution Day, Christmas Eve, or New Year's Eve, you may wait until the following business day.

We do not accept returns if:
- The item does not appear as new
- The return deadline has passed
- Original packaging, tags, or labels are missing
- The item has perfume, makeup, smoke odor, or similar
- The item is not securely packaged
- We reserve the right to refuse an unrequested return

If a return is refused, the customer is responsible for the return shipping cost again.

Please note:
- Return shipping is paid by the customer
- The customer bears the transport risk during return shipping

It may take up to 14 days for your return to be processed once it is in our hands.

Refund: You may request a refund before the deadline expires, 14 days after the day you received your item.
In connection with Christmas, the deadline is extended through January 12, 2025 for items purchased at full price.

Store credit: You may request store credit for items purchased at full price within 30 days. For items purchased on sale, you may request store credit before the deadline expires, 14 days after the day you received your item.

Exchange for a new size: You may request an exchange for items purchased at full price within 30 days of receiving them. For discounted items, you may request an exchange before the deadline expires, 14 days after the day you received your item. PLEASE NOTE: The item you wish to exchange for is not reserved, but if we have it in stock when we receive your return, we will exchange it. If you want to be sure of receiving your exchange, we recommend placing a new order right away.

How to withdraw:
Before the withdrawal period expires, you must return or hand back the item received from Streetammo ApS. It is sufficient that, before the deadline expires, you have handed the item over to the shipping company that will deliver the package to Streetammo ApS. If you want to ensure proof that you withdrew in time, you can, for example, keep the receipt confirming that you handed the item over to the shipping company.

Unless otherwise agreed, you are responsible for paying the shipping costs for your return. Streetammo ApS offers a GLS return label for purchase at 49.00 DKK, which you can order here (PLEASE NOTE: the order number must be entered without leading zeros): https://www.streetammo.dk/policies/refund-policy

If Streetammo ApS, in accordance with the agreement, has delivered a replacement item because the original item could not be delivered in full, the cost of returning it shall be borne by Streetammo ApS.

Seller's name and address to which the item should be returned:

Streetammo.dk
Boulevarden 32
9000 Aalborg
Denmark
Phone: +45 53 37 85 40

You may also withdraw from the agreement by declining to receive the item or by not picking it up from the parcel shop.

Conditions for withdrawing from the agreement
As a general rule, it is a condition that you can return the item in essentially the same condition and quantity as when you received it.

Streetammo ApS reserves the right to refuse to accept an item due to damaged original packaging, in cases where the packaging is considered part of the item. An example of this is shoes where the box is damaged.

Information you should be aware of:

Correctly completed return form at: https://www.streetammo.dk/policies/refund-policy
The item must include original hangtags & labels
Clear notation of the order number

If one or more of the above requirements are not met, Streetammo ApS reserves the right to return the item to the customer.

If Streetammo ApS determines that the item has been used, the item will be returned to the customer.

Return processing
If you have requested to purchase a return label, 49.00 DKK will be deducted from your refund.

If you wish to arrange shipping yourself, simply send the package to:
Streetammo ApS, Carlo Wognsene Vej 10, 9000 Aalborg

Packages sent to a Parcel Shop will not be collected, so please send directly to the address instead.

Refunds
For refunds of the order amount, you should expect up to 20 days from the day the item is received by Streetammo ApS until the amount is transferred back to your account.

For special campaigns where you accepted receiving one of the items for free, you must also return that item if you wish to receive a refund.

SHIPPING

When you shop with Streetammo ApS, you can have your items delivered via GLS domestically, or UPS for international orders.

GLS domestic delivery prices (Denmark)
GLS Parcel Shop, which costs 49.00 DKK
GLS Home Delivery, which costs 69.00 DKK

We ship all packages via GLS with a track & trace number, so your package can always be tracked.

Delivery usually takes 1-2 business days, though longer delivery times may occur if you've ordered an item from our remote warehouse. You can find international shipping prices further down this page.

We accept no liability for sold-out items, printing errors, or inventory management errors.

Please note: if you've ordered a pre-order item with a later delivery date, your entire order will be shipped together once it's ready.

During Black Friday and other major sale events, longer delivery times may occur.

WARRANTY CLAIMS

When you shop with Streetammo ApS, you naturally have a 24-month statutory warranty. This means you can have the item repaired, exchanged, refunded, or receive a price reduction, depending on the specific situation.

It is naturally a requirement that the complaint is justified, and that the defect has not arisen as a result of incorrect use of the product or other damage-causing behavior. You must file your complaint within a "reasonable time" after discovering the defect in the item. If you file your complaint within 2 months of discovering the defect, the complaint will be considered timely. If the complaint is justified, Streetammo ApS will of course refund your (reasonable) shipping costs.

WASHING INSTRUCTIONS

Jeans:
Streetammo recommends that you NEVER machine wash your jeans!
You can put your jeans in a plastic bag and place them in the freezer for about 24 hours. This helps kill most bacteria and, in turn, odor. If there are stains, you can try gently removing them with a cloth and water.
If you want to wash your jeans, you can do the following:
Do not wash your jeans for the first nine to twelve months.
The first 2-3 times you wash your jeans, use a spoonful of salt instead of detergent.
This is because using detergent will wash out the excess dye.

If your jeans have become very dirty, you can hand wash them as follows: (if you wash your jeans, the warranty will not cover any loss of color)
- Let your jeans soak in cold water with a small amount of liquid detergent for at least one hour (use only liquid detergent or, alternatively, soap nuts. Detergent containing enzymes may cause your clothes to lose color)
- Do not rub the fabric, as this risks staining the jeans.
- Carefully treat any stains with detergent and a soft sponge.
- Pre-treat stubborn stains before soaking by gently dabbing the area.
- Gently press the water out (do NOT wring the jeans)
- Hang your clean jeans up to dry. If drying outdoors, make sure they are placed in the shade, as the sun will fade your jeans.

If you choose to wash your jeans in the washing machine, you can do the following: (if you machine wash your jeans, the warranty will not cover any loss of color)
- Wash jeans inside out to prevent the color from fading.
- Zip and button them.
- Wash your jeans alone in the washing machine.
- Wash at 20°C — and never above 40°C. The higher the temperature, the more wear is inflicted on the jeans.
- Wash with a spoonful of salt instead of detergent the first 2-3 times you machine wash your jeans.
- Use only liquid detergent or, alternatively, soap nuts. Detergent containing enzymes may cause your clothes to lose color.
- Never use fabric softener. Use household vinegar (clear/colorless) instead of fabric softener.
- Remove the jeans from the washing machine as soon as they're done washing, to avoid creases.
Please note, however, that jeans will lose color and risk developing light streaks after being machine washed.

General washing instructions:
Always check the care label in the garment.
- Zip and button the garment.
- Turn the garment inside out to protect the color and any prints.
- Never overfill the washing machine.
- Wash at the lowest possible temperature. Most items can be washed at 15°-20°C; if the garment is very dirty, it can be washed at a maximum of 40°C. The higher the temperature, the more wear is inflicted on the garment.
- Use only liquid detergent or, alternatively, soap nuts. Detergent containing enzymes may cause your clothes to lose color.
- Dose detergent correctly according to the load size and the hardness of your water.
- Never use fabric softener. You can use household vinegar (clear/colorless) instead, which will remove limescale and soften the fabric.
- Always empty the machine as soon as it's finished, to avoid creases and streaks on the garment.
- Avoid tumble drying your clothes.

PERSONAL DATA

When you shop with Streetammo ApS, your personal data is protected. Streetammo ApS continuously updates the content of its policy on how your personal information is processed.

Streetammo ApS is responsible for all personal data, such as name, address, and date of birth, which you provide to them or which they collect when you shop with Streetammo ApS. The information is stored by Streetammo ApS, which is naturally also responsible for this confidential information.

By providing your personal data to Streetammo ApS, you simultaneously confirm that Streetammo ApS may use the collected information to fulfill its obligations to you and to offer you the service you expect. Streetammo ApS may also need the information to contact you if problems arise when delivering your items.

You have the right to contact Streetammo ApS and be informed of what personal data they have registered about you. If the information is incorrect, incomplete, or irrelevant, you may ask them to have it corrected or deleted. You may withdraw your consent for Streetammo ApS to use your data for marketing purposes at any time.

Streetammo ApS never shares, sells, or exchanges your information with third parties for marketing purposes outside of Streetammo ApS. Information passed on to third parties is only used to fulfill our obligations to you.

Your data is stored for 5 years, after which it is deleted.

DISCOUNT CODES & OFFERS

Discount codes cannot be combined with other offers, such as receiving a free item, price matching, additional discounts/discount codes, etc. (Combining multiple discount codes is not possible, and we reserve the right to cancel an order if this occurs)

Percentage-based discount codes do not apply to items already on sale.

Certain brands may occasionally be excluded from the discount code program.